Letting & management
Full management. Five percent.
Most letting agents charge somewhere between ten and fifteen percent of your rent to manage a property, add VAT on top, and then charge again for the things you assumed were included. Ours is 5% with no VAT to add, and it covers the whole job. Available across the United Kingdom, not just our own patch.
The maths
What the difference actually looks like
On a property let at £1,000 a month, 5% costs you £600 a year. A 12% fee plus VAT costs £1,728. That is a difference of £1,128 a year on one property, and it is the same service.
On the fee. 5% of the rent collected, with no VAT added — the figure you see is the figure you pay. Any charges that sit outside the management fee — tenancy set-up, inventories, statutory certificates, major works — are set out in writing before you sign anything, as is the notice period. Nobody should agree a management arrangement from a headline percentage alone, including ours.
The service
What full management should mean
This is the work that goes with letting a property properly. If an agent isn’t doing all of it, they aren’t managing it — they’re collecting rent.
Finding the tenant
Marketing, viewings, and referencing that actually checks affordability, employment and previous landlords rather than ticking a box.
Setting up the tenancy
Agreement drawn up correctly, inventory and schedule of condition recorded, deposit protected in a government scheme with the prescribed information served on time.
Rent collection
Rent in, statements out, and arrears chased early and properly rather than three months after the fact when it has become a real problem.
Inspections
Periodic visits with written reports and photographs, so problems surface while they are still cheap to fix.
Repairs and maintenance
Contractors arranged and supervised, with a spend limit you set so nothing significant happens without your say-so.
Compliance
Gas safety, electrical installation reports, EPC and smoke and carbon monoxide alarms tracked and renewed before they lapse, not after.
Tenancy renewals
Renewals and rent reviews handled at the right moment, with a view on what the property should actually be achieving.
End of tenancy
Check-out against the inventory, deposit negotiated and returned, and the property turned around for the next tenant with minimal void.
Someone answering the phone
To the tenant, so it isn’t you at half past nine on a Sunday. That is most of what landlords are actually buying.
Who it suits
Four sorts of landlord
You’re self-managing and it has stopped being worth it
The maths made sense when it was one property and you had time. Compliance has grown, the rules keep moving, and the calls come at inconvenient hours. At 5% the case for handing it over is a lot easier than at 12%.
You bought through us
If we sourced the deal, we already know the property, the works that were done and what it should let for. Handing it straight to management is the natural next step rather than starting a relationship from scratch.
You became a landlord by accident
Inherited it, couldn’t sell it, moved in with someone. You never intended to run a rental business and you would rather it just worked.
Your portfolio is scattered
Properties in three counties usually means three agents, three fee structures and three sets of statements. National coverage means one arrangement instead.
Would you rather just be rid of it?
Management keeps the asset and removes the work. If what you actually want is out, that’s a different conversation — see the options for a problem property, or how portfolio sales work if there’s more than one.
Who delivers it
Run with Jon Sol Property
The letting and management service is delivered in partnership with Jon Sol Property, a separate business we work alongside rather than a department of MosStone. They bring the national coverage and the management infrastructure; we stay your point of contact.
As with every partner we introduce, you’ll be told in writing who is doing what and how each party is paid before you agree to anything.
Jon Sol Property is a separate and unconnected business from Expert Property Shop and Pattinson Auction, our partners on the selling side. Different firms, different services, no shared ownership.
Jon Sol Property
Figures supplied by our partner. Ask us for their current credentials and we’ll pass them on.
Before you hand over a property
What to check about any letting agent
Including us. These are legal requirements in England, not optional extras, and an agent who cannot answer them quickly is telling you something.
Client money protection
Letting agents holding your rent must belong to an approved client money protection scheme, so your money is covered if the agent fails. Ask which scheme and ask for the certificate.
Redress scheme membership
Mandatory. It gives you somewhere independent to go if a complaint cannot be resolved directly. MosStone is a member of the Property Redress Scheme.
Fees displayed in writing
Agents must set their fees out clearly. You should never discover a charge after signing, and what tenants can be charged is restricted by law.
General information, not legal advice. Letting rules differ across England, Wales, Scotland and Northern Ireland, and they change — a nationwide service means the requirements that apply to your property depend on where it is. We’ll confirm the position for your property in writing before anything starts.
Straight answers
Questions landlords ask
How can the fee be 5% when everyone else charges more?
Volume and low overheads rather than a cut-down service. There are no high-street branches to pay for, and there is no VAT to add on top. It is a fair question to ask, though, and the right way to test the answer is to read what is actually included and compare it line by line against your current agent’s terms — and remember to compare their fee including VAT, which is how it will actually leave your account.
Is it really available anywhere in the UK?
Yes, that’s the point of the partnership. MosStone’s own investment work is concentrated in East Anglia, but management runs nationally, which matters if your properties are spread out.
I’m already tied to an agent. Can I move?
Usually, but check your current agreement for the notice period and any exit or continuing commission terms — some are longer and stickier than landlords expect. Send us the terms and we’ll tell you honestly what moving would cost and whether it is worth it yet.
Do I keep control over repairs?
Yes. You set a spend limit, and anything above it comes to you for approval first. Genuine emergencies are the exception, and you’ll be told as soon as practicable.
What if the tenant stops paying?
Arrears get chased from the first missed payment rather than left to build. Where it escalates we’ll set out your options and the realistic timescales. Rules on regaining possession have changed and continue to develop, so nobody honest will promise you a specific outcome or date.
Can you manage an HMO?
Tell us about it. HMOs carry a licensing and fire safety regime that has to be respected rather than worked around, and the management load is genuinely higher, so it’s a specific conversation rather than a standard one.
Get a quote
Tell us what you’ve got
A property or a portfolio, anywhere in the UK. We’ll come back with what it would cost and what it should be letting for. If you’d rather talk, call 07890 566668.
Message received.
Thanks — that’s with Sam now.
What happens next:
- Sam reads it personally and checks the position for your area.
- You’ll get a written quote and the full terms within two working days.
- Nothing is committed to until you’ve seen the fee, the inclusions and the notice period in writing.
If it’s urgent, call 07890 566668.
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